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Shipping policy

Shipping Policy

We try to move fast — really fast.

Our goal is to get your order out the door as quickly as humanly possible. We process orders within 1 business day, and most packages are on the move within hours.

We ship from Denver, Colorado, which means we’re smack in the middle of the U.S. — making it easy to reach pretty much anywhere, pretty quickly.

Delivery Times

Standard shipping: Typically arrives in 2 to 5 business days
Shipping carriers may vary, but we’ll always choose the best option for speed and reliability

Once your order ships, you’ll receive tracking info via email so you can follow your Chugg to your doorstep.

Processing Time

Orders placed on weekdays before [12 p.m. MST] are usually processed the same day.
Orders placed on weekends or holidays will ship out the next business day.

📦 Other Notes

We currently ship within the U.S. only.
If you experience any delays or issues, don’t panic — shoot us an email at hello@trychugg.com and we’ll make it right.

Fast U.S. shipping

We ship from our office in Denver, CO. most orders leave our hands in 1 business day and arrive in 2-5

Secure Checkout

Your payment is encrypted and protected with industry-standard security — always.

Real Human Support

Questions? A real person (likely one of the founders) is here Monday–Friday to help you out.

Built for Real Life

Quick to prepare, easy to enjoy, fits into actual routines — not just gym days.