Privacy policy

Privacy Policy

Last updated: May 20, 2025

Hey there. We know privacy policies aren’t exactly your favorite read — but this one’s important. It explains how Chugg (aka “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit or interact with our website www.trychugg.com, make a purchase, or just poke around and hang out (collectively, the “Services”).

By using our Services, you’re agreeing to this Privacy Policy. If something here doesn’t sit right with you, the best move is not to use the Services. No hard feelings — we just want to be transparent.

Changes to This Policy

We may update this policy occasionally — whether to reflect changes in the law, new tech, or just because we’ve evolved. If we do, we’ll update the “Last updated” date above and post the new version here. We’ll also follow any additional steps required by law.

What We Collect (And Why)

Depending on how you interact with us, we collect a few types of personal information — to run the business, fulfill your orders, talk to you, keep things secure, and improve your experience.

Information You Give Us Directly

Like when you:

Place an order
Create an account
Email us
Leave a review
Refer a friend
Redeem loyalty points

This includes:

Contact info (name, email, shipping/billing address, phone number)
Account info (username, password, security questions)
Order details (what you bought, when, and how you paid)
Shopping behaviors (what’s in your cart, wish list, reviews, etc.)

Info We Collect Automatically (Usage Data)

When you use the Site, we may automatically collect info like:

Your IP address
Browser/device type
How you interact with the Site
Which pages you visit
Cookies and pixels (no, not the edible kind — although that would be very on-brand)

This helps us make Chugg faster, better, and more useful. We also use it for security and marketing purposes.

Info from Third Parties

We may receive information about you from:

Shopify (our website + commerce platform)
Payment processors (to fulfill your orders)
Ad partners or social media platforms
Email and SMS providers
Data analytics and optimization tools

We treat all of this info according to this Privacy Policy.

How We Use Your Info

Here’s how your data helps us help you:

To fulfill orders and run the store
To personalize your experience (like remembering your cart or your flavor faves)
To communicate with you (order updates, support, etc.)
To send marketing (only if you’ve opted in — and you can always opt out)
To prevent fraud and keep things secure
To improve Chugg (we look at how people use the site so we can make it better)

Cookies & Tracking

We use cookies to:

Keep you logged in
Remember what’s in your cart
Understand how you use the site
Show you more relevant ads
Avoid being annoying (ironic, we know)

You can adjust your cookie preferences in your browser, but keep in mind that doing so may make the site less fun or functional.

We also recognize Global Privacy Control (GPC) signals where required. More on that here: globalprivacycontrol.org

Sharing Your Info

We don’t sell your info for cash. That’s not our thing. But we do “share” info with certain partners to help us operate Chugg and serve you better.

We may share your information with:

Vendors who help us ship, process payments, and run the site
Marketing and analytics tools that help us reach new customers and understand what’s working
Affiliates and partners (in rare cases — and only when it makes sense)
Legal authorities if we absolutely have to (e.g., court orders, fraud investigations)

User-Generated Content

If you post a review, tag us on social, or share your experience, it may become public. Just a heads up: what you share may be visible to others. Choose your flavor — and your privacy settings — wisely.

Kids’ Privacy

Chugg is for grown-ups. We don’t knowingly collect data from kids under 13 (or 16 in some areas). If you’re a parent and think your child gave us info, let us know and we’ll delete it.

Data Security & Retention

We do our best to keep your info secure. But no system is 100% bulletproof, and we can’t guarantee perfect security.

We keep your data as long as we need it to:

Fulfill orders
Maintain your account
Meet legal requirements
Improve the experience
Then we delete it when it’s no longer needed.

🧍 Your Privacy Rights

Depending on where you live, you may have rights like:

Knowing what we collect
Accessing your info
Updating or correcting your info
Asking us to delete your info
Limiting or objecting to how we use it
Porting your data elsewhere
Opting out of marketing
Appealing a denied request

To exercise any of these rights, email us at hello@chuggchews.com. We may need to verify it’s really you (and not a robot). If you’ve designated an authorized agent, we’ll ask for their credentials too.

International Data Transfers

If you’re outside the U.S., your info may be transferred to, stored, or processed here. We take steps to ensure your info stays protected, including using things like Standard Contractual Clauses where required.

Questions or Concerns?

Reach out anytime.

Email: hello@trychugg.com
Mail: 6425 W 52nd Ave, Ste 9, Arvada, CO, 80002, US

We’re here to help. Seriously — no bots, no hoops, just real people

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